The company itself, Vesikaste Oy was founded in the beginning of the year 2009. At first the company offered different water activity services for kids and adults. The services have included swimming for babies and families, EasySwim swimming schools, swim clubs, specialized swimming instruction for people with disabilities, and private instruction for children and adults. Doing swimming instruction I noticed how kids’ swimming equipment was often of poor quality. I took different kinds of accessories on my swimming instruction lessons, and started to sell some proven products to others.
Three years ago on a trip abroad I saw a mermaid for the first time. It inspired me to bring mermaid swimming and mermaiding to Finland. Children now have less physical activities and many hobby sports can feel too serious. Mermaiding is supposed to be about joy, having fun, and enjoying water, while at the same time improving fitness. Myself I had always hoped to swim like a mermaid. It has come true at last. 🙂
I then began to look for a good manufacturer to make mermaid products. When one was finally found, I started to import mermaid tails and monofin flippers to Finland. Mermaid tails have now been sold to Finland in the Vesikaste webshop since 2017. Interest in Vesikaste’s mermaid products has risen elsewhere as well, so now the webshop is opened to Sweden.
Terms and conditions
The vesikaste.net webshop is operated by:
Vesikaste Oy (Business ID: FI29110369)
2. Ordering products
We currently only deliver to Finland and Sweden, but are getting ready to make international orders to other European Union countries possible.
The products are ordered using the shopping cart at www.vesikaste.net. The customer must agree to our terms & conditions to place an order.
The orders are then confirmed with an email. Receiving an order confirmation requires providing us your email address and phone number while making an order. You will receive a tracking code via email and phone, allowing you to see where your order is moving.
3. Payment methods
We are using Klarna as our payment service provider. This allows us to accept a variety of payment methods including Swedish and Finnish banks’ internet payments, credit cards, and the flexible billing options of Klarna.
4. Shipping methods
All of our webshop products are immediately available, and shipped either on the day of the order or the day after it. For shipping we mainly use Posti, a Finnish logistics service provider. Orders are shipped according to Posti’s terms and conditions. Deliveries within Finland take 1–2 days, and an estimated 3–6 days to other EU countries.
In the “Additional information” of shipping methods, you can also select a parcel point or post office of your liking. The products can also be picked up without shipping costs, but a pick up time must be specifically agreed. Vesikaste does not have fixed office premises, so pick ups must always be agreed separately.
5. Shipping costs
Pick ups are free of shipping costs. Shipping costs for packages depend on the package size (around 3–8 € in both Finland and Sweden). Orders exceeding 150 € can be shipped free of charge. If the total cost of an order exceeds 150 €, choose the free shipping option.
You have a right to change or return a normal priced and unused product within 14 days of receiving the shipment.This right is invalid if the product has been used. According to the Finnish consumer rights legislation, the customer is liable to cover the costs of a return. If you forget to pick up the order at your destination, its re-delivery costs are charged.
Before a change or return, please contact us via firstname.lastname@example.org or +358 407687746.
If a product is defective or damaged during shipping, notify about it immediately.
Reclamations are handled by contacting us via email@example.com or +358 407687746.
8. Customer information
Customer information will not be handed to 3rd parties.
We reserve the right to update these terms and conditions. A customer must get acquainted with the currently valid terms & conditions before ordering.
Vesikaste Oy, Murronkaari 7, 30420 Forssa, Finland
Business ID: FI29110369
Arja Lundeqvist c/o Vesikaste Oy, Murronkaari 7, 30420 Forssa, Finland
“Verkkokaupan www.vesikaste.net ja www.vesikaste.fi rekisteri- ja tietosuojaseloste.”
PURPOSE OF THE REGISTER
Customer’s personal information is used to handle payments/billing and to maintain, handle, and develop customer relations, as well as to help with analysis, marketing, statistics, produce and offer services. Marketing messages might be sent via email, but very rarely.
INFORMATION STORED IN THE REGISTER
The register handles following types of information:
- First and last name
- Company name (if ordering as a company)
- Email address
- Phone number
- Order details and tracking codes
- Information declared by the customer related to handling customer relations and/or marketing
Information related to the customer can be handled, within the legal limits of the personal information law on the registers owned by Vesikaste.
PERSONAL DATA RETENTION TIME
Personal information will not be retained longer than necessary for its purpose, or demanded in a contract or law. Any physical material maintained manually will be destroyed by burning.
INFORMATION SOURCES COMPLIANCE
Information stored in the register is obtained from the customer though the order or contact forms, emails, phone, social media services, contracts, customer meetings and other situations when a customer hands over information.
Information in the register will not be handed over to 3rd parties, with the exception of technical administration of the webshop, for example server admins. The register data is not transferred or disclosed outside EU or ETA countries.
Personal information can be added to email service and cloud service administered by Microsoft, whose servers might be located outside EU. However, these services are committed to abide by the European Union’s GDPR.
PROTECTION OF THE REGISTER
The information system and files of the registrar have been secured using technical protection processes used widely in business transactions. Usage of the register requires a used ID and password which is in the sole possession of the responsible registrar person.
All databases are located within locked areas.
Information related to the orders made through the webshop can be found in the admin interface of the website, which is also protected with a strong password.
The website is hosted on a server of Louhi Net Oy.
Manually maintained physical material are located within areas restricted from irrelevant people.
As per the personal information law, a customer has a right to check, request to change or delete their own information stored in the register.
A check request must be sent in physical mail and with a signature, to the following address:
Arja Lundeqvist, Vesikaste Oy, Murronkaari 7, 30420 Forssa, Finland
A change or deletion request can be done by sending an email to us at firstname.lastname@example.org.
It is recommended to practise taking off the suit in water, so being released from the tail and flipper is possible when necessary. First, take one foot out of the flipper and kick the flipper off using the free foot. Then drop the suit down using your hands and swim out of it. Children must always be supervised by adults when swimming.
Watch a YouTube video on how to put on the suit and how to take it off in water.