Terms and conditions

Updated 29th October 2024.

1. Webshop

The vesikaste.net webshop is operated by:

Vesikaste Oy (Business ID: FI29110369)
Arja Lundeqvist
Murronkaari 7
30420 Forssa
info@vesikaste.net

2. Ordering products

We currently only deliver to Finland, but are getting ready to make international orders to other European Union countries possible.

The products are ordered using the shopping cart at www.vesikaste.net. The customer must agree to our terms & conditions to place an order.

The orders are then confirmed with an email. Receiving an order confirmation requires providing us your email address and phone number while making an order. You will receive a tracking code via email and phone, allowing you to see where your order is moving.

3. Payment methods

Payment Service Provider

Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the merchant. For reclamations, please contact the website the payment was made to.

Paytrail Plc
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Business ID 2122839-7
paytrail.com/en/consumer/information-about-paying

4. Shipping methods

All of our webshop products are immediately available, and shipped either on the day of the order or the day after it. For shipping we mainly use Posti, a Finnish logistics service provider. Orders are shipped according to Posti’s terms and conditions. Deliveries within Finland take 1–2 days, and an estimated 3–6 days to other EU countries.

In the “Additional information” of shipping methods, you can also select a parcel point or post office of your liking. The products can also be picked up without shipping costs, but a pick up time must be specifically agreed. Vesikaste does not have fixed office premises, so pick ups must always be agreed separately.

5. Shipping costs

Pick ups are free of shipping costs. Shipping costs for packages depend on the package size (around 3–8 € in both Finland and Sweden). Orders exceeding 150 € can be shipped free of charge. If the total cost of an order exceeds 150 €, choose the free shipping option.

6. Returns

You have a right to change or return a normal priced and unused product within 14 days of receiving the shipment.This right is invalid if the product has been used. According to the Finnish consumer rights legislation, the customer is liable to cover the costs of a return. If you forget to pick up the order at your destination, its re-delivery costs are charged.

Before a change or return, please contact us via info@vesikaste.net or +358 407687746.

7. Reclamations

If a product is defective or damaged during shipping, notify about it immediately.

Reclamations are handled by contacting us via info@vesikaste.net or +358 407687746.

8. Customer information

Customer information will not be handed to 3rd parties.

See the privacy policy of Vesikaste Oy for more information.

We reserve the right to update these terms and conditions. A customer must get acquainted with the currently valid terms & conditions before ordering.